Way-finding within airports is often confusing and limited to signage that is visible as a person is walking through the airport. Maps are often not available or difficult to understand. Especially when in a hurry, such as navigating to a connecting flight, it can be stressful and difficult for a traveler to quickly understand exactly how they need to get to their gate. In this project I created a mobile application that links a traveler’s itinerary with a unique mapping system to create an airport way-finding system. Include flight statuses to help display available time estimates. Create a system within the application that allows a user to access other airport amenities and time estimates to help effectively plan time.
Ideation, UX Research, UX/UI Design, Animation
- Core Features -
When the traveler lands at a gate and needs to catch a connecting flight, they will be prompted to proceed to the gate using the map. Within the map they will be able to see amenities on the way.
Upon arrival at a gate the traveler can see available amenities nearby by selecting all they wish to see. This will present them with a list of options and guide them to the location if needed.
The timeline at the bottom indicates four different steps (flight landed, arrive at gate, boarding, take-off). If the traveler wants to see individual details about the step they can use force touch to see.
When a flight is boarding there will be an alert that pops up which will allow the traveler to proceed through the screens guiding them through the boarding process.
This series of screens guides the traveler through the boarding process from showing them when they are boarding to scanning a QR code and seeing the seat number.
- Research -
In order to better understand how people travel through airports I had about 20 people take an online survey with multiple choice questions as well as places to leave comments. I was sure to select a variety of people based on age groups, location and occupation. Along with the online survey, I selected about 5 people to conduct interviews with to find out more in depth information about how they move through airports and to gather personal anecdotes. The following data presents the results of the survey I conducted.
Travel with children
This number while not very large is significant because it presents a distinct group of users that not only have to manage their own travel documents, but must keep track of documents for their children. Having two or three times the amount of boarding passes, passports, tickets, etc. can become overwhelming for a parent while also keeping their children safe and knowing where to go and what to do.
Travel 2-4 times a year
For semi-frequent travelers, while they may be familiar with airline travel it is important to note that each time they travel they are readjusting to the process.
Find airport personnel unhelpful
Airport personnel are often understaffed, stressed and overwhelmed, as a result they are unable to serve travelers efficiently. Travelers in a hurry may also not have the time to track down someone to ask for directions or assistance.
Traveling, especially alone, can be a somewhat annoying and overwhelming process. With this in mind I want to ensure that the experience of the app makes people feel positive about flying.
- WIREFRAMES -
Creating wireframes helped me identify where core features would exist within the app and define a workflow that would be more intuitive for the traveler. While the final designs vary in the visual representaiton of the elements in the wireframes, the essentials exist within the same screens and follow the same patterns.
- VISUAL INSPIRATION -
For the visual mood of this design I wanted to keep it light and airy while still having bold attributes with the typography and enough contrast. Since traveling can be stressful I also wanted to make sure that the app helped the traveler feel calm and relaxed.